Dnerds partners with global merchants and works very closely top shipping companies in order to provide you with the absolute best prices you will find anywhere.
Our partners are located throughout different parts of the world including India, China, Japan, Dubai, and many more. Our unique business model and established relationships with our global partners have given us access to Products and accessories (the exact same pieces you find available at high-end department stores) at phenomenally low prices and we pass these steep discounts we have earned along to you - our valued customer
Because we ship directly from our partners' facilities from various countries throughout the world, your purchase(s) may take between 2-4 weeks to arrive, certain countries may take a little longer. International shipping outside the USA might take upto 60days depending on the country. In addition, tracking number is sent automatically if it is available upon shipment, but rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.
How much is shipping?
- This depends on the product ordered, the total weight, and where we're shipping to.
Do you ship to my country?
- We offer Worldwide Shipping for most of our orders (unless specified on the product page) so it's very likely we can ship to your country including UK, Ireland, New Zealand, Australia, Europe, Canada, and more! Please email us for more information Sales@dnerds.com
How long does it take for an order to arrive?
- This depends on the product ordered:
- Most products take between 2 – 4 weeks to arrive.
PLEASE NOTE: In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, and other major holidays). As such, If we have already sent your order or item is a sale/ discounted item we will not be able to issue you a refund. For more information, please contact us.
Can my order be shipped faster?
- At this time, we only have standard shipping and the shipping times will vary depending on what products you ordered. For more information on the shipping times, please refer to "How long does it take for an order to arrive" above.
- Please note: we have received plenty of requests from our happy customers that want faster shipping options and it's currently in the works! Once it's effective in the store we'll let you know - we'll keep you posted!
Can I change my shipping address after I place my order?
- For change of shipping address after your order has been placed, please let us know ASAP so we can make the change. We cannot guarantee that the address will be updated in time before your item is shipped so please give us the information as soon as possible. We will do our best to accommodate you.
It's been over 6+ weeks and I have not received my order yet. What should I do now?
- If you have not received your order within the time frame given for your order (see “How long does it take for an order to arrive” above for more information), please contact us and we will look further into your order immediately.
- A few examples for why orders may take longer to arrive to your shipping address:
- incorrect shipping address was entered when the order was originally placed
- there was an issue with customs which causes a slight delay
- Please contact us if you haven't received your order within the timeframe given. We'll take care of you so rest assured! :)
Can I have a tracking number?
- Tracking information is sent automatically upon shipment if it is not available we will notify you. In a case where you didn’t receive your tracking information, please email: email@example.com
- It is normal when you first receive your shipment confirmation email the tracking link is shown as tracking "NOT FOUND", because it may take 3-7 days for logistic company to update their record.
I ordered 2+ items, but only received one... where's my order?
- We have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Why have I not received any order confirmation details?
- Most times this is because our customers have accidentally entered their email information incorrectly.
If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
Are the "FREE" items really free?
- YES! For our promotional items, all you have to pay is the shipping and handling cost. The price of the item itself is $0.00 :)
What is your return policy?
- Please refer to our return policy page for full details.
Item has been delivered to mailbox or delivered in that are stolen?
- We are not responsible for item(s) being misplaced/ stolen after delivered(E.g. after delivered mailbox). We will ensure item is delivered to your address according to information provided by the logistic company. Customer will be liable for the shipping cost if replacement item is needed.
Can I exchange for another item?
- We can only exchange for another product If your order has not been processed/ ship out.
- Some products are automatically fulfilled and processed by suppliers, in such case we will not be able to offer any exchanges.
- Please contact us via email at firstname.lastname@example.org
- Exchanges does not apply to sale item.
How do I contact you?
- If you have any questions that are not on this FAQ page, please email us at email@example.com where we will promptly get back to you. Our response time normally within 24-48 hours except weekend/holiday. :) <3